Return & Exchange Policy

Last updated: October 31, 2025
 Company: The Tell Tale Art | a division of The Tell Tale Moon LLC | U.S.A.

 

 

🪡 Digital Goods – Final Sale

All digital goods — including embroidery files, artwork, design bundles, and downloadable resources — are non-refundable and final sale once downloaded.

Please carefully review product descriptions, format compatibility, and our Terms of Use before purchasing any digital items. Because digital products are intangible and automatically delivered, we cannot accept returns, cancellations, or exchanges for these items.

If you encounter a technical issue (such as a corrupt or incomplete file), please contact us — we will work with you to resolve the problem and ensure you receive a functioning file.

 

 

📬 Physical Merchandise – Exchanges

We want you to be happy with your order. While we do not offer refunds on physical merchandise, we will accept exchanges under the following conditions:

  • Requests must be made within 30 days of the original purchase date.

  • Items must be unused, unwashed, and in their original condition and packaging, with all parts included.

  • Proof of purchase (such as an order number or receipt) is required.

Once your return is received and inspected, we’ll notify you by email to confirm approval or rejection of the exchange.

 

 

❌ Non-Exchangeable Items

The following items cannot be exchanged or returned unless they arrive with a manufacturing defect:

  • Custom or made-to-order products

  • Perishable items

  • Items classified as intimate, sanitary, hazardous, or liquid

  • Clearance, closeout, or final sale items

 

 

🎁 Gift Orders

  • If the item was marked as a gift at the time of purchase and shipped directly to the recipient, the recipient may request a gift credit for the value of the returned merchandise.

  • If the item was not marked as a gift, the original purchaser may receive notifications of the exchange during processing.

 

 

📦 Shipping & Delivery

  • Shipping costs for the original order are non-refundable.

  • If the product is defective, we may provide a prepaid return shipping label upon request (standard ground shipping only).

  • Customers are responsible for shipping costs associated with voluntary exchanges (e.g., size, preference, or change-of-mind).

Return Address:

The Tell Tale Moon LLC
 ATTN: Product Exchange – Include Your Order Number
 2290 West Broadway
 Idaho Falls, ID 83402

📦 Tip: If the item’s value exceeds $50, we strongly recommend using tracked and insured shipping. We cannot guarantee receipt of items that are not trackable.

 

 

📍 Delivery Responsibility & Porch Theft

  • Once a package is marked “Delivered” by the shipping carrier, responsibility for the package transfers to the recipient.

  • We are not responsible for packages that go missing after confirmed delivery. These incidents are typically considered theft and should be reported to local authorities.

  • For additional delivery security, we recommend selecting “Signature Confirmation” at checkout (additional cost).

 

 

📅 Delivery Estimates

All listed shipping times are estimates and not guaranteed. If you require delivery by a specific date (such as for a gift or event), please contact us before placing your order.